Codes of Practice

IBL supports and complies with both the Insurance Brokers Code of Practice and the General Insurance Code of Practice. Both codes provide for minimum standards of service for consumers. You can obtain further information and copies of each code from the following websites:

General Insurance Code of Practice

Insurance Brokers Code of Practice


If you are dissatisfied with our service you may avail yourself of our internal complaints handling process. Should you require further information about this process please contact the manager of the branch office you have been dealing with. Contact information is contained in the contact us section of this website. Should you remain dissatisfied with our response or proposed resolution to your complaint you may be entitled to have your case referred to the Australian Financial Complaints Authority (AFCA). We are members of AFCA who are an independent external disputes resolution scheme. You can obtain further information about AFCA from the following website:

Australian Financial Complaints Authority

National Insurance Brokers Association